IKEA: eLearning for
managers
Better insight and more control over profitable
variables.
Assignment
Develop a digital course where managers of the restaurants within
IKEA affiliates are schooled in the ways of variables which
according to IKEA will contribute to the extra profit of the IKEA
affiliate as a whole. The course has to connect to and be available
to employees of IKEA all over the world.
Solution
IKEA identified a number of
variables which, when used properly can contribute tot making a
profit. This not only counts for the restaurants, but for the
entire IKEA affiliate. ISM eCompany translated these variables to a
digital learning environment. Through a insightful navigation users
are lead through the matter. The course with its easy user
interface is very accessible but at the same time
challenging.
The package consists of:
An
introduction: how do I use this software?
A module which shows the user step by step with which factors the
restaurant manager can influence the total profit of the IKEA
affiliate.
A simulation mode: here exercises can be done, wherein every time
different variables are changed. Next the total result is
given.
Result:
The software application has first been deployed in the affiliates
in the United States and have been received with a lot of praise.
Some of the reactions by the users:
"A great tool for an everyday situation."
"Great, this gives a better understanding and can help make a huge
difference in the results."
"Very structured way of working: this saves a lot of time."
"This helps to better run my business."
"This helps to give me a better understanding of the interrelations
of the different KPI’s."
The results in the United States have motivated other
countries and affiliates to use the learning module.